Technical Client Systems Lead – Freelance (Remote) at SPACE44

📋 Description

• Serve as primary technical contact for assigned clients
• Explain AI agent behavior and outputs to technical/non-technical stakeholders
• Coordinate incident communication: status updates, root causes, resolutions
• Translate client requirements into technical specifications for the platform team
• Work with client data realities and constraints
• Provide regular operational reporting and system health updates

🎯 Requirements

• Strong communication skills (written and verbal English)
• Solid technical understanding – read logs, grasp system architecture
• Conceptual understanding of AI/LLM systems and RAG (not required to build)
• Experience in client-facing technical roles (Solutions Engineer, Technical Support, Technical CSM, or similar)
• Confident in explaining complex topics to non-technical audiences
• Calm and structured during incidents

🎁 Benefits

• Flexible schedule with core hours for team collaboration
• Professional growth through advanced training in data science and ML
• Innovative projects using cutting-edge tools in a remote work env
• Competitive income with regular performance reviews and raises
• Global, international team collaboration
• Fully remote: work from anywhere with normal business hours