Technical Client Systems Lead – Freelance (Remote) at SPACE44

📋 Description

• Serve as primary technical contact for assigned clients.
• Explain AI agent behavior to technical and non-technical stakeholders.
• Coordinate incident communications: status, root causes, resolutions.
• Translate client requirements into technical specs for the platform team.
• Join pre-sales discussions to demonstrate platform capabilities.
• Act as first escalation layer for client issues.

🎯 Requirements

• Strong communication skills (written and verbal English)
• Solid technical understanding – read logs, understand system architecture
• Conceptual understanding of AI/LLM systems and RAG
• Experience in client-facing technical roles (Solutions Engineer, Technical Support, Technical CSM, or similar)
• Confident and clear when explaining complex topics to non-technical audiences
• Calm and structured during incidents

🎁 Benefits

• Flexible Work Schedule: non-linear workday with core hours for team collaboration
• Professional Growth: advanced training in data science and machine learning
• Innovative Projects and Tools: cutting-edge projects in a progressive remote work environment
• Competitive Income: regular performance reviews and potential raises
• Global Team Dynamics: diverse, international team that values openness
• Fully Remote Environment: work from anywhere with normal business hours, no on-call rotation