Customer Success Associate at Sitemate

📋 Description

• Take ownership of SMB customer portfolios as main contact.
• Advise on configuring Sitemate for heavy industry use cases.
• Monitor account health; identify churn risk; act proactively.
• Identify upsell opportunities; involve Account Manager as needed.
• Track feature usage; boost adoption and engagement.
• Use Salesforce, Front, and Vitally to share data.

🎯 Requirements

• Recent graduate with Bachelor's degree or equivalent.
• Strong organizational, detail-oriented, independent, adaptable.
• Excellent communication skills.
• Salesforce/CRM exposure preferred.
• Experience building presentations (Google Slides/PowerPoint).
• Proficiency with MS Office and Google Suite.

🎁 Benefits

• Equity options
• 20 days paid leave plus sick and carer’s leave
• Parental leave: 16 weeks primary, 6 weeks secondary
• Medical, Dental, and Vision coverage
• 401k retirement plan
• Flexible work - remote or hybrid