Guest Relations & Experience Supervisor at Aero

📋 Description

• EngageX (Sales Focus)
• Deliver high-touch support and tailored sales conversions to guests.
• Oversee and coach Reservations Specialists toward sales and retention goals.
• Support onboarding, training, and ongoing education for Reservations Specialists.
• Monitor daily team activity and provide coaching and feedback.
• Provide overnight leadership coverage for guest needs and continuity.

🎯 Requirements

• Minimum 1 year as a customer service team lead or supervisor; aviation/hospitality is a plus.
• Proven ability to resolve complex guest issues and complaints.
• Remote CS experience with email tools; Zendesk; high-net-worth clients a plus.
• Comfortable working remotely in a fast-paced environment.
• Proactive, empathetic problem solver motivated by serving others.
• Flexible to work in 24/7/365 service operations with varied shifts.