Grow Onboarding Specialist at PushPress

📋 Description

• Guide clients through Grow setup: CRM, A2P, integrations.
• Deliver onboarding via one-on-one calls and Intercom-based support.
• Educate clients on workflows aligned to goals and operating model.
• Track onboarding progress and follow up to remove blockers.
• Collaborate with Support and Operations to close onboarding gaps.
• Identify early churn signals and escalate risks to Support or Operations.

🎯 Requirements

• Strong knowledge of PushPress Core and Grow, incl CRM workflows.
• Experience leading SaaS onboarding, implementation, or setup.
• Comfort delivering onboarding via video, screen share, and live troubleshooting.
• Strong PM skills with follow-up and milestone ownership.
• Clear, confident communication; explain technical concepts simply.
• Empathy and calm under pressure with overwhelmed customers.