Senior Product Support Specialist at Force Therapeutics

📋 Description

• Provide timely product support via email, phone, and chat.
• Lead platform overview trainings for enterprise clients.
• Troubleshoot product issues to ensure prompt resolution.
• Diagnose tech issues: software, connectivity, UI.
• Collaborate with product, engineering, QA to fix defects.
• Support enterprise accounts in meetings and exec reviews.

🎯 Requirements

• 2–4 years troubleshooting experience with strong analytical skills.
• SaaS customer-facing experience; explain technical concepts clearly.
• Adaptive, process-driven in fast-paced environments.
• Experience with ticketing tools (Intercom preferred) and CRMs.
• Experience running and analyzing client reports.

🎁 Benefits

• Medical, Dental, and Vision Insurance
• 401k Retirement Planning
• Pre-tax Commuter Benefits
• Generous PTO and flexible time off
• Summer Fridays
• Remote-Friendly Workplace