AI Deployment Manager at Cresta

Job Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.

What Success Looks Like:

Customers launch AI solutions that actually get used—and drive real business outcomes
Deployments run smoothly, on time, and against clearly defined success metrics
Customers leave deployment confident, excited, and ready to scale
Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
You consistently turn complexity into forward progress

Qualifications We Value:

Experience leading technical or AI-driven SaaS implementations
Strong project management skills paired with a consultative, customer-first mindset
Comfort working with technical concepts, data, and analytics
Ability to translate complex technology into clear, actionable plans
Bias toward execution, outcomes, and ownership
Thrives in fast-paced, high-growth environments

Why You’ll Love This Role:

You’ll own some of the most visible and impactful work at Cresta
You’ll work hands-on with cutting-edge AI used by leading enterprises
You’ll partner deeply with customers and see the impact of your work firsthand
You’ll collaborate with world-class teams across product, engineering, and GTM
You’ll help define what “great AI deployment” looks like at scale

Perks & Benefits:

Medical, dental, and vision plans designed to support you and your family
Paid parental leave
Monthly Health & Wellness allowance
Work-from-home office stipend
Lunch reimbursement for in-office employees
Flexible PTO

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $120,000 - $175,000 + Bonus + Equity

Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.

Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.