Customer Solution Specialist at IMPACT

📋 Description

• First point of contact when a client has a platform issue.
• Engage with users via in-app chat and ticketing.
• Investigate and troubleshoot issues; replicate client experience.
• Learn to assist clients with platform use and new features.
• Manage support cases to ensure timely resolution.
• Liaise with teams across functions to improve service.

🎯 Requirements

• 2-4 years in SaaS customer support.
• Master’s degree in a relevant field.
• Basic understanding of business processes.
• Super user level internet skills.
• Detail-oriented with strong prioritization.
• Excellent English communication.

🎁 Benefits

• Flexible working and Responsible PTO policy.
• Mental health benefit: up to 12 therapy sessions/year; dependent coverage.
• RSUs with 3-year vesting.
• Coursera subscription and PXA courses.
• Parental leave: 26 weeks primary, 13 weeks secondary.
• Technology stipend and internet allowance.