Customer Success Manager at 9fin

📋 Description

• Become a 9fin expert on products and services
• Partner with account managers on client projects to drive growth
• Represent client needs in internal projects to ensure satisfaction
• Develop bespoke KPIs and data-driven insights for accounts
• Expand contact networks within each account for 9fin partnerships
• Maintain up-to-date client interactions in our CRM

🎯 Requirements

• Minimum 2 years in account management or Customer Success
• Strong knowledge of financial markets and buyside/sellside relationships
• Track record of managing and growing a $1m+ enterprise book
• Able to plan and prioritize tasks with accuracy and detail
• Effective written and verbal communication skills
• Team player who can work independently

🎁 Benefits

• Equity
• 401(k) with company match
• Private Health Insurance with Dental and Vision
• Hybrid working model
• Work abroad for up to 3 months per year
• 1 month paid sabbatical after 5 years