Customer Onboarding Specialist - French Market at Amenitiz

📋 Description

• Onboard new customers, guiding them through Amenitiz and ensuring early value.
• Train hoteliers to become autonomous users with practical guidance.
• Build strong relationships to boost satisfaction and retention.
• Act as a reliable point of contact during onboarding, understanding needs.
• Collaborate with your Team Lead to deliver a smooth onboarding experience.
• Share customer feedback to help improve onboarding processes.

🎯 Requirements

• Native French speaker with excellent English; fluent in Spanish/Italian/Portuguese.
• 1 year in a customer facing role.
• Travel tech experience is a plus.
• You enjoy helping people, explaining clearly, and simplifying topics.
• Curious, proactive, and comfortable asking for support.
• Empathetic, customer oriented, adaptable.
• Proficient in Excel; experience with Stripe, Notion, Intercom or Zendesk is a plus.

🎁 Benefits

• Competitive salary with incentives.
• Comprehensive health and wellness coverage.
• Stock options with ownership in Amenitiz.
• Vibrant Barcelona office with amenities.
• Flexible benefits including meals, childcare, transport, and training.
• Grow with an international team and career opportunities.