Inbound Sales & Guest Experience Lead at Cloud9

📋 Description

• Own inbound revenue conversion from first touch to booking
• Qualify guest intent, timing, and fit in the first interaction
• Follow up proactively until a clear outcome
• Ask for the close confidently without scripts
• Recover abandoned bookings to protect revenue
• Maintain clean CRM records on outcomes and deals

🎯 Requirements

• Strong commercial instinct
• Guest-first communication
• Ownership mindset; take responsibility for outcomes
• Operational discipline; respect SLAs and keep systems clean
• Accountability; focus on results and follow-through
• Experience with CRM systems and inbound sales processes

🎁 Benefits

• Collaborative culture with fast, supportive teammates
• Opportunity to shape guest experience and revenue outcomes
• Core values of meritocracy, execution, and feedback
• Growth in a fast-paced hospitality tech company