Team Lead, Managed Services at Ontic

📋 Description

• Utilize the Ontic Platform to support enterprise clients.
• Configure, maintain, and support custom enterprise solutions.
• Serve as subject-matter expert on platform functionality and config management.
• Lead, coach, and mentor Managed Services Specialists.
• Balance individual contribution with team leadership responsibilities.
• Promote knowledge sharing, documentation, and standardization of workflows.

🎯 Requirements

• Prior experience as a Managed Services Specialist or similar SaaS role.
• Demonstrated leadership, team lead or mentoring experience.
• Bachelor's degree or equivalent professional experience.
• 2-3 years SaaS experience with at least 1 year in configuration/management.
• Strong understanding of enterprise client support, implementation, and success.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.