No day will be the same - here are some of the highlights
Weâre looking for a Settlements Specialist to work closely with our Account Health, Home and Small Business Ops teams to support and drive Good Energyâs industry settlement position, both for Gas and Electricity â Import and Export.
Youâll join an exciting team who will work closely with our Metering Operations colleagues to manage our supplier and shipper operational obligations, including managing day-to-day exceptions and investigating issues with data quality. Youâll build rapport and work closely with our key third parties by supporting ongoing process improvement, automation, and better ways of working.
As Settlements Specialist, youâre at the heart of our industry operations, supporting Good Energyâs performance across customer billing, industry compliance and data quality. Youâll gain handsâon experience with the processes and industry obligations that shape our regulatory performance and customer outcomes.
This makes the role a strong internal stepping stone for future careers in metering, regulatory operations, data analysis, project delivery, leadership, or anywhere in Good Energy where a deep understanding of our operational portfolio is valuable.
Responsibilities:
Managing and enhancing existing processes relating to the customer read journey and ensuring that Good Energyâs Settlement Run performance for both NHH and HH sites across both Import and Export portfolios, is improved and maintained within industry target levels for electricity and gas.
Provide exceptional Settlements support, helping to identify trends and potential issues that will impact the settlement performances and providing guidance on how to address these.
Liaising with 3rd parties and regulators to ensure compliance with key industry principles and effective working practices with our data collectors, data aggregators, meter read agents and MEMs.
Proactively contacting our customers to obtain readings, using both email and outbound dialing, where we have been unable to obtain accurate meter reads, and understanding the importance of this data.
Supporting during external and internal audits relating to Settlements processes and performance.
Supporting squad knowledge and capability by continuing to share and develop the knowledge of Settlements and operational exceptions that can impact good settlement performance. Also providing support for future industry changes such as Market Wide Half Hourly and new propositions.
Working through data received from 3rd parties to update our systems, helping to ensure that our customers receive accurate bills based on their usage.
Benefits you can rely on
Great allowances for hybrid working: đĄ ÂŁ500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. đ ÂŁ500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
đ ÂŁ500 annual development allowance: to spend on your chosen development area, whether thatâs in your current role, or future roles.
đ annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
đ Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. Youâll also have the option to buy additional leave, allowing for a better work-life balance.
đž Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
