No day will be the same - here are some of the highlights
Reporting to the Metering Lead, you will work closely with our Account Health, Metering, Settlements & Business Teams covering both Import & Export supply types across Gas and Electricity. As a Metering Operations Specialist, you will support and strengthen Good Energyâs Operational and regulatory performance across various supply types, as well as supporting other operational teams with more technical metering queries.
This team helps to contribute to various supplier and shipper operational obligations, including managing BAU exceptions, clearing backlogs, investigating issues with data quality & working closely with key 3rd parties.
As a Metering Operations Specialist, youâre at the heart of our industry operations, supporting Good Energyâs performance across customer billing, industry compliance and data quality. Youâll gain handsâon experience with the processes and industry obligations that shape our regulatory performance and customer outcomes.
This makes the role a strong internal stepping stone for future careers in settlements, regulatory operations, data analysis, project delivery, leadership, or anywhere in Good Energy where a deep understanding of our operational portfolio is valuable. Responsibilities
Helping to improve our backlog position in various metering exception areas; including system integrity checks, unbilled metering issues (both Domestic and Commercial), REC Data cleanse, MHHS programme updates, managing our Metering Operations Mailbox and working through metering reminders.
Working with the Industry Operations Manager, Settlements Team, Metering Specialists and Business Import and Export teams to develop and embed effective day-to-day management of our Electricity & Gas supply portfolio, and overall improvement of our data quality.
Help the business to move to a position of regulatory compliance to all supplier obligations as per REC and BSCP and supporting the business to adhere to industry timeframes
Liaising with 3rd parties and regulatory parties to ensure compliance with key industry principles and effective working practices with our data collectors, data aggregators, meter read agents and MEMâs.
Proactively contacting customers where issues / data discrepancies are identified for either assets or consumption data, this could include updating and responding to customers by email/phone.
Supporting squad knowledge and capability by continuing to share and develop the knowledge on operational exceptions that can impact Billing, Settlements and Supplier Performance.
Working through data received from 3rd parties to update our systems, helping to ensure that our customers receive accurate bills based on their usage and also improving our ability to trade more accurately for energy.
Collaborating with our Business teams (Import and Export) to support metering queries and help clear exceptions.
Benefits you can rely on
Great allowances for hybrid working: đĄ ÂŁ500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. đ ÂŁ500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
đ ÂŁ500 annual development allowance: to spend on your chosen development area, whether thatâs in your current role, or future roles.
đ annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
đ Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. Youâll also have the option to buy additional leave, allowing for a better work-life balance.
đž Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
