IT Helpdesk Analyst at CertifyOS

📋 Description

• Diagnose and resolve Level 1 IT issues (password resets, VPN, email, hardware)
• Assist inventory, setup, and deployment of end-user hardware
• Create and maintain IT FAQs and troubleshooting docs for self-service
• Triage and escalate complex issues to senior IT staff

🎯 Requirements

• Basic understanding of hardware, software, and networking
• Strong problem-solving and service-oriented mindset
• Ability to explain technical steps to non-technical users
• Eagerness to learn and grow in IT infrastructure