Product Support Specialist - MaverickRE at Ylopo

📋 Description

• Frontline client support via chat, email, Intercom and phone.
• Manage internal help articles and client-facing documentation.
• Manually export, normalize, and input data into TMS to align CRM and transactions.
• Verify existing records to ensure data standards.
• Confirm TMS updates are reflected in MaverickRE.
• Provide onboarding status updates to internal teams and clients.

🎯 Requirements

• Knowledge of CRM or TMS software and data entry.
• Excel or similar spreadsheet skills (beginner–intermediate).
• Experience supporting and communicating with clients.
• Jira, ClickUp, Trello, or Monday ticketing tools.
• Zendesk experience (email inbox/help desk).
• Strong work ethic and attention to detail.

🎁 Benefits

• Personal development and growth opportunities.
• Guidance from Executive Team to prioritize goals.
• Mentoring for entry-level to senior staff.
• Team events, lunches and happy hours.
• Supportive, learning-focused environment.