Support Associate (2) at Aquatis LLC

United States - Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities

• It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
  - Being able to work an assigned schedule that falls within our operating hours is required and expected.
  - Answer customer queries/questions in a timely manner.
  
  Customer Focus
  - Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  - Ability to empathize with and prioritize customer needs
  - Demonstrates interpersonal skills with a diverse customer base
  - Demonstrates conflict resolution, negotiation, and de-escalation skills
  - Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  - Ability to determine customer needs and provide appropriate solutions
  - Maintain regular and reliable attendance, including the daily schedule as assigned
  - Flexible with the working schedule; may be expected to work weekends, holidays and events
  
  Problem Solving Skills
  - Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
  - Ability to approach problems logically and rationally
  - Action-oriented and self-disciplined
  - Organized and detail-oriented
  - Ability to quickly and effectively prioritize work time in various departments to meet the business needs
  - Ability to maintain composure in highly escalated situations
  
  Technical Requirements
  - Ability to use the Multicraft control panel software.
  - Ability to use the WHMCS billing system.
  
  Other Requirements

- Must be 16 years or older to apply