Product Quality & GTM Ops Intern at Sendbird

📋 Description

• Evaluate and analyze real customer conversation data to assess AI chat quality.
• Identify patterns and quality gaps in AI conversations; provide structured feedback.
• Support partnership, including AWS deal registration, pipeline tracking, and enablement.
• Support GTM research, including market analysis and potential partners.

🎯 Requirements

• Strong attention to detail and analytical mindset.
• Interest in AI, conversational systems, or data-driven products.
• Ability to work with text data and understand context.
• Clear communication in Korean and English.
• Comfortable organizing information and creating structured documents.
• Able to handle multiple tasks and priorities.

🎁 Benefits

• Hands-on experience with production AI systems used by enterprises.
• Understanding of human judgment and AI systems at scale.
• Cross-functional collaboration across AI, product, and operations.
• Flexible work schedule; 3 days in office per week.
• Diversity and inclusion in the workplace.
• Sendbird: omnichannel AI agent platform for enterprises.