Technical Support Engineer II at Delinea

📋 Description

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions

🎯 Requirements

• 1-2 years of proven relevant professional experience as a technical support agent
• IT and System administration
• Networking and data transport and encryption
• Cloud infrastructure and virtualization
• Security concepts and methodologies
• Relational databases and SQL; .NET applications a bonus

🎁 Benefits

• Competitive salary and bonus program
• Healthcare insurance
• Pension/retirement matching
• Life insurance
• Employee assistance program
• Paid time off and holidays