Customer Master Data Analyst at Sanofi

About the job

We are looking for a Customer Master Data Analyst to join our SBS Order-to-Cash (O2C) team in Bogotá. In this role, you will be responsible for maintaining and updating customer master data in SAP S/4HANA and MDG tools, ensuring data accuracy to support seamless order processing. You'll collaborate closely with stakeholders across departments, supporting both transactional and operational data needs. This is a great opportunity to contribute to a global, fast-paced shared services environment focused on data integrity and process efficiency.

As Customer Master Data Analyst within our SBS Order-to-Cash (O2C) team, you’ll ensure the accuracy and integrity of customer master data in SAP S/4HANA and MDG tools, supporting smooth order-to-cash processes and enabling seamless collaboration across global teams.

Perform operational tasks related to customer Master Data maintenance in MDG tool and ERP system (SAP4HANA), to achieve the target service level. Accountable for data maintenance to ensure the seamless sales order processes and facilitate coordination with applicable stakeholders.

KEY ACCOUNTABILITIES:

• Customer Master Data:
  • Data Requester process the requests. They are responsible for validating and completing master data requests and applying data governance principles. They support the development of field names, definitions and formulas.
  • Data Approver Review, validate and complete request (if needed).
  • Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers.
• Restricted Party Screening (RPS) Process:
  • Level A: Customer evaluation based on precise SPL Instructions (Decision Tree, Escalate hit if True and manual release customer/order/delivery if False Hit).
  • Level B: Coordinate and collects information from different departments (if needed) for Hits evaluation and File preparation for the RPS Escalation Committee Review.
• Transactional Master Data:
  • Maintain customer master data fields in GENERAL DATA influencing the order process: ex: Transportation zone, Order information, acknowledgement, invoice email address usage License numbers [DEA, SL, …] Unloading points/goods receiving hours.
  • Create and maintain customer master data fields in SALES AND DISTRIBUTION influencing the order process (based on customer facing and trade input): ex: Rounding, Delivery setup [partial, complete, …], Delivery plant, Shipping condition, POD relevancy, Customer text.
  • Understand material master data fields influencing the order process: ex: Delivery plant material, Loading group, Transportation group, Rounding profile, delivery unit.

About you

• Experience: At least 3 years experience on contract and master data management
• Hands-on experience managing customer master data in ERP systems, ideally SAP S/4HANA or similar platforms.
• Familiarity with data validation and governance processes.
• Previous collaboration with cross-functional teams in data-related tasks
• Soft and technical skills: Demonstrates good knowledge of contract management tools, processes and relevant internal policies.
• Has good communication skills in language(s) used for contracts in the region (written & verbal);
• Demonstrates excellent typing skills in language(s) used for contracts in the region;
• Is familiar with all Microsoft applications.
• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner, team player, well-inclined towards change and has ability to work under pressure
• Education: College or Bachelor degree or equivalent
• Languages: Fluent in English (written and spoken).