Onboarding Consultant at Teachable

About your Team

The Sales team at Teachable is the engine the drives adoption and engagement of our suite of offerings. This is a small, fast-moving team building the foundation of sales excellence.

What You’ll Do

• Own and lead the end-to-end onboarding and customer activation strategy, transforming initial setup into a seamless, engaging, and value-focused experience that drives retention and expansion.
• Develop, implement, and continuously optimize onboarding frameworks, playbooks, and workflows—delivering a consistent, high-impact experience across diverse customer segments.
• Define, analyze, and refine key success metrics, transforming data into actionable insights that inform product improvements and strategic initiatives.
• Collaborate cross-functionally with Sales, Customer Success, Product, and Marketing teams to design, automate, and execute onboarding campaigns, playbooks, and customer health checks.
• Advocate for customers’ long-term success and growth, proactively identifying risks, opportunities, and areas for tailored support and customization.
• Lead efforts to standardize onboarding processes, making them flexible enough to support rapid growth and customization while maintaining a high quality and a consistent customer experience.
• Drive customer engagement through strategic conversations, personalized recommendations, and value demonstration, fostering deeper relationships and long-term loyalty.
• Act as a strategic owner for onboarding tools, automation, and systems management, ensuring operational efficiency and continuous improvement.
• Provide strategic input to product development, based on customer feedback and onboarding analytics, to refine the platform and reduce friction points.
• Train, mentor, and influence teams across the organization, fostering a culture of customer-centricity, ownership, and innovation.
• Present regular reports and insights to executive leadership on onboarding performance, customer health, and growth opportunities.

Who You Are

• 5+ years of experience in customer success or lifecycle management, ideally within startup environments.
• Fluency in English in a professional/working proficiency.
• Proven track record of designing and executing scalable onboarding strategies that deliver measurable results.
• Autonomous self-starter with strong ownership mentality and strategic thinking capacity.
• Deep analytical skills; proficient in leveraging data, KPIs, and customer feedback to continuously improve processes.
• Excellent communicator and engaging presenter—capable of inspiring teams and stakeholders at all levels.
• Skilled in CRM platforms (like HubSpot), automation tools, and SaaS workflows—tech-savvy and eager to leverage technology for efficiency.
• Customer-obsessed, with a strategic mindset toward customer success, retention, and growth.
• Collaborative team builder, comfortable leading initiatives cross-functionally and influencing stakeholders.
• Passionate about education, technology, and empowering creators to succeed.

This role is pivotal in turning new users into passionate, long-term advocates of Teachable. If you're driven by strategy, execution, and ownership — and excited to shape the future of the creator economy — we’d love to hear from you.