Senior IT Support Specialist at SmartRecruiters Inc

The Senior Internal IT Specialist ensures the reliability and security of our global technology environment. While primarily focused on providing advanced end-user support, this role also encompasses identity management, fleet administration, and the execution of key IT projects.

You will:

• Resolve complex hardware, OS, software, and SaaS issues for employees, ensuring a high-quality user experience
• Administer IDM systems for user onboarding, authentication, and access rights
• Participate in the employee life cycle and maintain up‑to‑date documentation
• Configure, maintain, and secure company Mac fleet, including updates, hardening, and endpoint protection
• Cooperate with Cyber Security and Information Security Teams on endpoint security, identity management, and periodic access reviews
• Administer network access controls and infrastructure security
• Configure and oversee office security systems (CCTV, alarms, etc.) in multiple offices around the world
• Drive the successful delivery of a diverse project portfolio, ranging from tactical operational improvements to strategic, large-scale initiatives

• At least 3 years of relevant experience in an IT Support role
• Strong troubleshooting skills for macOS or Windows, and common SaaS/business applications
• Hands‑on experience with Google Workspace or Microsoft Entra ID
• Practical experience with an MDM solution (e.g. Mosyle, Jamf, Intune or similar) 
• Solid understanding of basic networking concepts (e.g. DNS, DHCP, VLAN, WLAN or VPN)
• Understanding of ITIL principles
• Experience in working with ITSM software (e.g. Jira, ServiceNow or FreshService)
• Proficient in English both written and spoken; able to explain technical topics in simple terms
• Good interpersonal, communication, time planning, and organizational skills
• Proactive mindset and a strong desire to learn and grow

Nice to have certificates:

• Apple Certified IT Professional
• Apple Certified Support Professional 
• ITIL V4 Foundation 
• AZ-900 & MS-900

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.