Technical Customer Service Associate (Remote) at Veeva

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

• Advise end-users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills (Portuguese, Spanish, & English)
• Ability to quickly understand client requirements and needs and articulate potential solutions

Nice to Have

• Fluency in Spanish

Perks & Benefits

• Allocations for continuous learning & development
• Private Health Insurance