Field Application Specialist at Sartorius

Grow with us- Your Responsibilities & Tasks:

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors' products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

What will convince us- Qualification & Skills:

• Academic degree in biological engineering, biotechnology or other life sciences related field
• A minimum of 3 years of experience as a Field Application Specialist in the BioPharma industry
• Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
• Proven experience in a similar position and industry is advantageous
• Familiar with related products, laboratory processes and equipment
• Strong learning ability, and expert knowledge base in this area
• Ability to effectively interface with product / project / division management
• Excellent communication and presentation skills
• Strong customer orientation
• Proven software skills, e.g. Microsoft Office
• Fluent in English and ideally in other local languages

What we offer:

Working Hours: Monday to Friday from 8 am to 5 pm with a 1-hour break and Hybrid format (3 office/2 home ).

Current Benefits: Health Insurance family plan, SESC, Life Insurance, Meal/Food Voucher, Access to Gym pass/Well hub, Transportation Voucher, Dental Care (optional) family plan, Flex Time, Birthday Day off, Quick Massage at office, Language Allowance, short Friday at summer.