Customer Service Talent Community at The LEGO Group

About our Roles

We’re seeking Team Leaders and Bilingual Customer Service Advisors, to play a key role in supporting LEGO fans primarily in English.

From building tips and missing bricks to order support and troubleshooting, no two days are the same, and every interaction is a chance to create a positive experience.

You’ll be part of a new team in Obispado, Monterrey and a global community of 700+ awesome CSE colleagues, working together to grow the CSE footprint, shape a strong people-first culture, and help consumers around the world enjoy amazing LEGO play experiences.

Why you’ll be a great match.

If you can stay calm when LEGO minifigures are losing their heads, we want to hear from you.

You’ll be:

• Friendly, empathetic, and energised by helping others.
• Bilingual: English & Spanish (fluent, written and spoken).
• Comfortable working in a fast-paced, collaborative environment.
• Motivated to grow your career. Whether as a consumer expert or a people leader.
• Excited to be part of a new office and grow with the team.

What you’ll be doing

• Supporting consumers primarily in English.
• Building strong relationships with LEGO fans.
• Solving brick-based problems using a range of digital tools and systems.
• For Team Leaders: coaching, supporting, and developing colleagues to help the team succeed and grow together.