Account Executive at Penji

Job Description

Account Management: Serve as primary contact for assigned customers, guiding them through their journey from onboarding to upgrade opportunities.
Proactive Outreach: Schedule and conduct regular check-in calls with customers to deepen relationships, understand evolving needs, and identify growth opportunities.
Customer Success: Monitor account health, usage patterns, and satisfaction levels to ensure customers achieve their goals with Penji.
Upgrade Strategy: Identify and present upsell & cross-sell opportunities based on customer needs and patterns.
Churn Prevention: Proactively identify at-risk accounts, address concerns before escalation, and manage retention conversations.
Support & Problem-Solving: Handle customer inquiries through tickets, email, and chat. Troubleshoot issues and coordinate with internal teams for quick resolution.
Proposals & Presentations: Prepare & present upgrade proposals provide value & align w/ customer objectives.
Communication Management: Maintain timely, professional communication across all channels including email, calls, chat, and video conferences.
Documentation: Maintain accurate records of customer interactions, account status, and communication history.
Reporting: Create regular reports on account performance, upgrade opportunities, customer feedback, and revenue generation.
Cross-Team Collaboration: Work with designers, project managers, and support teams to ensure seamless project execution and customer satisfaction.
Process Improvement: Develop and test strategies to improve customer experience, account growth, and operational efficiency.
Continuous Learning: Stay updated on product features, sales techniques, and customer success strategies to maximize account value.

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Account Executive at Penji

Penji is Hiring

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Job Description