Small and Medium Business Construction Success Manager (Remote) at Fieldwire

Who we’re looking for

We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our SMB Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.

What you’ll be doing

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand our customers’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your customers, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward.

The primary responsibilities of our next SMB Construction Success Manager will be to:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire.
• Conduct web-based training(s) and demonstrations to educate clients on Fieldwire.
• Identify customer issues and communicate feedback to our product team for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences:

• 1+ years of professional construction industry experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foremen to senior-level managers
• A basic understanding of construction process from design to completion
• A general understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment