Customer Success Specialist (Remote) at Luscii

Your Role

As an Impact Specialist, as we internally call the role, you are responsible for the operational success and growth of Luscii - both in terms of program numbers and patient numbers - for your customers. You act as the first point of contact, the person who understands their objectives and supports them at an operational and tactical level.

What you will do:

• Understand customer needs and objectives and guide them to achieve their goals regarding healthcare innovation and digitalization.
• Provide operational support to customers throughout the entire cycle of their programs.
• Act as a sparring partner for healthcare organizations on the development, implementation, and expansion of programs.
• Guide customers in scaling patient numbers, improving program quality, and maximizing impact.
• Identify opportunities to expand collaborations and achieve goals within the hospital and with regional partners.

Key Benefits

• Salary: € 3,900 - € 5,100 gross per month (based on 32 hours – which is full-time at Luscii).
• Remote-first: Work anywhere in the Netherlands. We stay connected through monthly in-person team days called Assemblii. Additionally, we have office space in Utrecht and Amsterdam where we meet every Thursday with colleagues responsible for successful healthcare transformation in the Netherlands.
• Flexible setup: Create your own ideal workplace. Whatever works best for you - we'll provide it.
• Culture of freedom: No managers, but ownership. We work according to the principles of Holacracy: think autonomy, transparency, and shared responsibility.
• Time for life: We have a 4-day work week, Monday to Thursday. Focused, efficient, and human.
• Continuous growth: Access to courses, events, and space to keep learning. Because you are intrinsically motivated to stay sharp.
• Team spirit: You join a close-knit and international team of ~75 colleagues who support each other and grow together.
• Fun counts too: Monthly activities, meaningful moments, and a culture where fun is as important as impact.
• Saving lives: Making a real impact on the lives of others by working on software that truly makes a difference.

The Ideal Candidate

... probably doesn't exist, but if you can tick most of the boxes below - please apply! We are looking for someone who is comfortable taking ownership and making well-considered decisions independently. You enjoy the autonomy to shape your work and responsibilities, while actively seeking collaboration and alignment with others.

You know when to take action, when to involve colleagues, and when to move forward decisively. Working independently does not mean working in isolation for you. You feel comfortable - cliché, we know - as a self-starter and as a team player, contributing to shared goals while taking responsibility for your own domain and expertise. Open communication, transparency, and mutual trust are central to our collaboration.

• At least five years of experience in a similar role (Impact Specialist, Customer Success Manager, for example) and/or organizations, where you have worked in a project-based role with consultancy and advisory activities;
• You know what a customer needs, through your knowledge of the market and sector. You not only think about the short term but also know what is needed in the future;
• You enjoy a flexible working environment - you work at hospitals, with partners, with the team on location, and from home. So you also enjoy being on the road a lot.
• You can work well together and independently. In your role, you work independently at and with partners and hospitals, while at the same time being part of a team where you work closely together;
• English is the language we use for all internal communication within Luscii, so you are fluent in that language. Communication with customers is entirely in Dutch.

We are currently looking for candidates who already live and work in the Netherlands. Please only apply if you already live and work in the Netherlands and speak Dutch fluently.