Business Process Expert, Service Process Development at Sartorius

Develop, implement, and optimize global end-to-end service processes with a focus on efficiency, quality, and customer experience
Work in interdisciplinary and international (sub)projects and take responsibility for the functional coordination of complex workstreams
Coordinate international project participants, manage stakeholders, monitor project progress, and ensure that goals are achieved
Analyze and document process, system, and business requirements from operational service
Specify business requirements and support their implementation in the system landscape (e.g., SAP S/4HANA, CRM, or service applications)
Analyze the interaction of relevant applications within service processes and evaluate their impact on end-to-end process performance
Actively shape the introduction of digital and AI-based solutions in service
Create process documentation and training materials and empower service teams to apply global processes
Facilitate workshops, communicate change processes, and promote acceptance of new ways of working

University degree (e.g., industrial engineering, business administration) or relevant vocational training with several years of experience in business process management
In-depth understanding of service processes and structures in global, complex organizations
Experience in managing or coordinating projects and dealing with different stakeholders
Experience in a technically oriented service environment and a good understanding of process-relevant, integrated service applications – ideally including CRM and service platforms and their interfaces
Interest in digitalization and AI-based process solutions, as well as the ability to pragmatically transfer new technologies into processes
Excellent ability to prepare complex content in a manner appropriate for the target audience and to communicate changes effectively
Analytical, structured, and solution-oriented approach to work, combined with strong organizational skills and strategic thinking
Very good English skills and willingness to travel internationally (approx. 10%); German language skills are an advantage
Identification with our values of sustainability, openness, and joy

As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:

Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

Sartorius is Hiring