New Vertical Account Executive at Loop

Job Description

The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve outlined the experience we believe will set someone up for success in this role. That said, we recognize that people solve problems in different ways, and we don’t expect anyone to fit perfectly into a fixed set of requirements.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the United States.

What You’ll Do:

You will be Loop’s first Account Executive dedicated to vertical expansion, helping define where and how Loop wins next.

Lead a 0-1 sales motion, identifying the right merchant entry points to unlock long-term expansion, while actively shaping GTM strategy for new and existing Loop products.

Learn how merchants make decisions and what they value, then turn that insight into clear, confident selling.

Work effectively in ambiguity, helping shape the playbook instead of waiting for one.

Act as the voice of new verticals, feeding real-world insights back to Product, Marketing, Merchant Success, and Leadership to shape what we build and how we go to market.

Navigate complex sales cycles involving multiple stakeholders with different priorities.

Partner with cross-functional teams to test, refine, and evolve our sales motion as we learn what works (and what doesn’t).

Take full ownership of opportunities from first conversation through long-term growth.

Maintain clean, reliable CRM data and forecasts, even as things change.

You can expect to travel 1-2 times domestically per quarter to various events or offsites.

About You:

You have 4-6 years of SaaS sales experience, demonstrating a track record of growth and consistent success.

You’re energized by building from scratch and don’t need everything to be clearly defined to get started.

You approach problems from the ground up and aren’t afraid to build new paths when existing playbooks don’t fit.

You can clearly explain how you run deals, forecast, and manage your pipeline.

You’ve partnered closely with cross-functional teams and know how to pull the right people in at the right time.

You have experience with sales tools like Salesforce, Gong, Clari, Outreach.io, and Clay.

You care about clean data and strong CRM hygiene, even when things are moving fast.

You’re naturally curious and enjoy learning new industries and business models.

If you have experience working with Shopify, ecommerce, and/or the post-purchase ecosystem, that is a huge plus for us!

You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth.

#LI-JG1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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