Senior Director Analyst, Communications Analytics and Technology (Remote) at Gartner

About This Role:

Gartner Analysts are industry thought leaders who create must-have research, market predictions, and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner Business and Technology Insights. Using exceptional research and analytical skills, a Senior Director produces pragmatic and provocative research to help Gartner clients propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via virtual meetings, sales support visits, and Gartner events to discuss complex client challenges and offer appropriate recommendations.

This role sits within Gartner’s Marketing & Communications practice and will address the needs of Chief Communications Officers and their key leaders in transforming the communications function through technology and data and analytics. As disruptive forces inside and outside the enterprise impact the expectations and objectives of CCOs and their teams, this role will focus on measurement, data, and analytics as well as the communications technology and AI needed to support a data driven function and to turn disruption into opportunity.

Successful candidates will leverage a deep understanding of CCO priorities to advise communications leaders on key strategies needed to help CCOs and their teams transform the impact and value of the function, including:

• Designing and implementing data-driven strategies to elevate the impact and value of the communications function.

• Building robust measurement and analytics frameworks to demonstrate and optimize communications effectiveness.

• Translating data insights into actionable recommendations that support business objectives and drive organizational outcomes.

• Developing scalable solutions for collecting, analyzing, and acting on employee and stakeholder feedback.

• Guiding teams through the adoption of new data sources, technologies and tools to increase efficiency and innovation.

• Building team skills and talent to utilize these methods and tools in their daily work.

• Fostering a culture of continuous improvement by embedding analytics and measurement into everyday communications practices.

• Advising on best practices for integrating AI and automation to support strategic communications initiatives.

• Enabling CCOs and their teams to communicate the value of their function to the C-Suite and other stakeholders using clear, data-backed narratives.

• Leading transformation efforts that align people, processes, and technology to maximize the function’s strategic contribution.

What You Will Do

• Create innovative, thought provoking, and highly leveraged “must-have research” content

• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act

• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

• Demonstrate thought leadership in establishing research positions across a team of analysts

• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

• Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

• Provide high quality and timely research content peer review

• Build credibility as an industry expert to represent Gartner research, methodology and strategy

• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community

• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery

• Be a mentor and a coach by supporting more junior team members

• Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions

What You’ll Need

• Bachelor's degree or equivalent experience; Graduate degree preferred.

• 12+ years of relevant field or industry experience in mid-to-large companies overseeing the measurement, reporting and optimization of communications is required.

• An informed understanding of the challenges facing CCOs as leaders within the enterprise and drivers of business impact, especially in the context of measurement, analytics, and technology.

• Hands-on experience with communications technology, analytics platforms, global communications agencies, and other vendors critical to functional productivity and goals.

• Experience as a leader in transformation efforts that impact people, process, and technology, with a focus on data and analytics.

• Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders

• Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables

• Demonstrate excellence in research and writing ability

• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions

• Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges

• Strong communicator who can explain complex concepts concisely and simply

• Subject matter expert comfortable presenting at large and small-scale speaking engagements

• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market

• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team

• Learning agile and adept with navigating highly matrixed environments

• Ability to represent Gartner's research methodology and strategies effectively at all levels

• Willingness and ability to travel up to 15% (where applicable)