Implementation Manager, Accounting ERP (Remote) at LiveFlow

About the Role

As an Implementation Manager, you'll be the driving force behind how customers experience Flow. You'll own the end-to-end implementation process — from onboarding to go-live — working directly with customers to ensure they get the most out of our platform. This is a hands-on, customer-facing role where your frontline insights will directly shape the product.

What You'll Do

• Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations to get customers live quickly and confidently.
• Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience that sets them up for long-term success.
• Spend significant time on-site with customers, providing hands-on training, guidance, and support as they transition from legacy systems.
• Partner closely with Product and Engineering to translate customer feedback into product improvements, acting as the voice of the customer internally.
• Build and refine implementation playbooks and processes as we scale.

What We're Looking For

• Experience in implementation, customer success, or consulting roles — Ideally in accounting, finance, or ERP software.
• Someone who thrives in front of customers and is comfortable being on-site regularly.
• Strong project management instincts — you can juggle multiple implementations without dropping the ball.
• A collaborative mindset and the ability to work across teams to get things done.
• Comfort with ambiguity — we're building something new, and you'll help define how implementations work as we grow.

You must have fundamental Accounting knowledge to succeed in this role.