Head of Training, Support Operations at Wolt

📋 Description

• Define and champion global Training strategy aligned with mission.
• Lead and mentor Regional Training Managers and teams.
• Partner with Global Support and regional leaders to align training with priorities.
• Identify skill gaps via QA, CSAT, and metrics; translate into interventions.
• Build learning ecosystems: e-learning, workshops, certifications, coaching.
• Establish clear success measures linking learning to business impact.

🎯 Requirements

• 5+ years leadership in Training, L&D, or Enablement in fast-paced global Support.
• Strong adult learning principles and instructional design.
• Experience designing scalable onboarding and ongoing development in multi-market environments.
• Analytical mindset: translate performance data into learning strategies.
• Strong stakeholder management to influence cross-functional leaders.