Support Team Lead at Wolt

📋 Description

• Lead by example and champion customer obsession in every interaction.
• Analyze data to spot trends and drive improvements.
• Hire, mentor and manage the team to hit service goals.
• Collaborate with other teams and local markets.
• Adopt AI tools to simplify reporting and automate tasks.

🎯 Requirements

• Proven leadership in customer support or CX.
• Strong analytical skills; turn data into action.
• Fluent in Serbian and English (C1).
• People person who motivates others.
• Tech-savvy and eager to learn new tools.
• Can-do attitude in a fast-paced environment.
• Decisive, able to manage performance to SLAs and CSAT.