Operations Support Specialist

Scope: The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions.

Duties and Responsibilities; inclusive of, but not limited to:

• Maintain an understanding of MedWatch products and services, and objectives.

• Resource for team setting up New Groups.

• Review New Group setups in MedWatch system with efficiency and accuracy.

• Understand and facilitate group renewals.

• Assist in preparation and distribution of fee schedules.

• Audit monthly renewals for accuracy, and timely distribution.

• Special Projects

• Communicate with clients and internal staff via telephonic and email communications.

• Resource for accounting assisting in resolving outstanding invoice issues.

• Work in a team environment to knowledge share and follow standard processes.

• Maintain an understanding of standard MedWatch reporting.

• Provides additional administrative support to the organization for various tasks and projects.

• Provide support to other areas of the Company as requested or assigned.

Knowledge, Skills & Abilities:

• Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams

• Ability to learn and utilize internal applications.

• Strong interpersonal communication skills.

• Awareness of internal and external customer needs.

• Knowledge of insurance, self-funded, and stop loss industry.

• Self-motivated, and ability to see projects through to execution.

• Strong trouble shooting and problem-solving skills.

• Bilingual; English and Spanish is a plus.

Education:

Some college or higher education preferred, but not required.

Experience:

Minimum of 1 year of experience in customer service role.

The pay rate for this position is $17.50 - $21.00 hourly

Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer including disability/veterans