Senior User Experience Researcher (Remote) at Booksy

About the Role

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting customers in arranging their “me time” moments, we’re in the business of helping people thrive.

Working in a fast-moving scale-up where priorities shift and resources aren’t infinite is not for everyone. If you prefer rigid processes, narrowly defined roles, and minimal ambiguity, this probably isn’t your place. But if you enjoy bringing clarity to complex problems, championing the customer perspective, and shaping product decisions based on real-world insights, you’ll feel right at home.

Responsibilities

As a UX Researcher, your purpose will be to help Booksy build a deep understanding of our customers and deliver a market-leading product experience.

You’ll lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights. You will synthesize data from across the business, align stakeholders on customer understanding, and drive decisions that directly impact product strategy.

You’ll work closely with designers, product managers, analysts, and engineers to ensure research supports business goals. You will communicate findings clearly, champion the customer perspective in internal discussions, and mentor non-researchers in engaging with customers. You will also contribute to maintaining an outstanding research practice and positive team culture.

Requirements

• 4–7 years of practical experience in UX or applied research, including at least 3 years on a large-scale, multinational technology product
• A relevant degree in HCI, Cognitive Psychology, Computer Science, or another related discipline, or equivalent experience
• Proven ability to plan, execute, and synthesize research using multiple qualitative and quantitative methods
• Outstanding communication skills, with the ability to convey complex insights clearly to non-research stakeholders
• Fluent in spoken and written English and Spanish

It will also help you to have…

• Familiarity with common research and collaboration tools, including GSuite
• Demonstrable experience mentoring or educating non-researchers in research practice

You will need to be based in an ET or CT timezone.

Benefits

• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval.
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.