Manager- Quality & Training at Accurate

📋 Description

• Maintain and improve training programs using varied methods aligned to goals.
• Maintain QA programs, set service standards, create evaluation tools, audit performance.
• Analyze customer surveys to identify improvements and track progress.
• Manage Training & Quality team daily, including allocation, planning, productivity.
• Provide timely feedback; ensure probation reviews and performance reviews are on time.
• Provide ongoing support to Customer Service to meet quality standards.

🎯 Requirements

• 5+ years’ people management experience.
• 3-5 years’ experience in operational training and development.
• Graduate or Postgraduate.
• Knowledge of best practices for delivering exceptional customer experiences.
• Ability to effectively communicate with customers, agents, and stakeholders.
• Ability to identify and resolve quality issues; analyze data and develop solutions.