Helpdesk Technician (Advanced English) - Remote / Colombia at Teamwork Corporate

We are looking for a proactive and service-oriented HelpDesk Technician to join our remote support team. In this role, you’ll assist end users of our US-based clients, delivering timely technical support and ensuring a smooth, professional experience. You’ll work hand-in-hand with other remote and on-site consultants to maintain service excellence and ticket resolution efficiency.

Key Responsibilities

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming tickets through the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver high-quality, user-focused service with strong communication.

• 2+ years of HelpDesk or IT support experience, preferably in a remote or multi-client environment.
• Advanced English communication skills (spoken and written).
• Strong troubleshooting abilities and customer service mindset.
• Comfortable in fast-paced environments, able to handle multiple priorities.
• Proficiency with Windows and macOS is required.
• Knowledge of Windows Server is a strong plus.

Work Schedule and Flexibility

• Standard hours: Monday to Friday 11:00 AM to 8:00 PM EST, -> 10:00 AM - 7:00 PM COT (UTC-5)
• Occasional coverage required on holidays (rotation shared with teammates)

What We Offer

• A 100% remote opportunity with a stable and structured schedule.
• Full-time contract + benefits
• Exposure to a multi-cultural team and US-based client environments.
• Opportunities to develop new skills in system administration.

📌 To apply, please attach your resume in English, making sure it clearly reflects your experience, level support, location, and english level.