Account Executive, CCaaS (Remote) at 8x8

Role Overview

The Commercial Account Executive is responsible for driving new logo acquisition and expansion revenue across mid-market and commercial customers in the Eastern U.S. This role focuses on selling 8x8’s integrated UCaaS, CCaaS, and CX solutions, helping organizations modernize customer and employee communications.

You will own the full sales cycle—from prospecting through close—building strong relationships with business and technical stakeholders while positioning 8x8 as a trusted strategic partner.

How You’ll Make an Impact

• Own and consistently achieve (or exceed) an annual sales quota within the Commercial segment.

• Drive net-new customer acquisition and expansion opportunities across contact center and unified communications buyers.

• Lead the end-to-end sales process, including discovery, solution alignment, demonstrations, commercial negotiations, and contract close.

• Position 8x8’s CCaaS, UCaaS, and CX portfolio to address customer pain points and business outcomes, with a focus on scalability and measurable ROI.

• Develop and maintain strong relationships with key decision-makers, including Directors, VPs, and C-level executives.

• Collaborate cross-functionally with Sales Engineering, Channel Partners, Customer Success, and Marketing to deliver cohesive, customer-centric solutions.

• Build and execute territory and account plans to grow pipeline, forecast accurately, and expand market share in the East region.

What You Bring

• 5+ years of B2B SaaS sales experience in a hunter or hybrid role, consistently meeting or exceeding quota.

• Proven success selling CCaaS, CX, UCaaS, or similar cloud-based communications solutions to Commercial or Mid-Market customers.

• Experience managing complex sales cycles involving multiple stakeholders and decision-makers.

• Strong discovery, consultative selling, and value-based messaging skills.

• Excellent relationship-building abilities with a track record of earning customer trust and long-term partnerships.

• Strong communication, presentation, and negotiation skills, with confidence engaging executive-level audiences.

• Self-motivated, highly organized, and comfortable operating autonomously in a fast-paced, high-growth environment.

Preferred Qualifications

• Experience selling contact center solutions (cloud or hybrid) including voice, digital channels, analytics, or workforce engagement tools.

• Familiarity with CX, AI-driven customer engagement, or conversational AI capabilities within contact center platforms.

• Experience selling a full SaaS portfolio rather than point solutions.

• Background working with channel partners or regional ecosystems in the Eastern U.S.