Senior Account Representative, Large Enterprise Commercial (Remote) at PayPal

Job Summary:

The Senior Account Representative, Large Enterprise Commercial is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth.

Your way to impact

Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.

In your day-to-day, you will

• Execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.

• Is accountable for Merchant account and assist to manage relationships, positing themselves as a trusted advisor

• Support the negotiation and management of complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.

• Drive revenue retention.

• Maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.

• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.

• Drive the execution of the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.

• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.

• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success

• Drive merchant retention, including churn mitigation / negotiation, and renewal processes

• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.

• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.

• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.

• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.

• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.

• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

What you need to bring

• 7+ years of relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.

• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms.

• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.

• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.

• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.

• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.

• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.

• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.

• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Additional Responsibilities & Preferred Qualifications