Knowledge & Help Center Manager at WeTravel

📋 Description

• Own the structure, strategy, and content quality of the Help Center.
• Create and maintain FAQ articles tied to product releases; improve search.
• Translate features into clear, user-friendly docs; meet SLAs.
• Script, record, and maintain product explainer videos in the Help Center.
• Sync with Sales, Product, and Support on launches and updates.
• Manage Spanish localization and multi-language consistency.

🎯 Requirements

• 3–5+ years in Knowledge Management, Tech Writing, or Help Center in SaaS.
• Fluent in English (native or near-native); Spanish fluency a plus.
• Experience owning/scaling a Help Center with Intercom or Zendesk.
• Strong technical writing; translate workflows/payments logic to docs.
• Experience building AI-optimized, structured content (LLM-aware).
• Experience producing educational video content (screen recordings).

🎁 Benefits

• Attractive compensation
• Full-time - Fixed Term Contract (as International Contractor)
• Unlimited Time Off / Time to Recharge
• Amsterdam HQ program – visit 2-4 weeks yearly
• Work remotely for a maximum of 4 weeks per year
• Extensive paid family leave