Service Desk Engineer at Apply Digital Latam

Proven track record as part of a Service Desk team, adept at ticket management.
Familiar with working under SLAs and adhering to service timelines.
Experience with Jira Service Management or similar tools.
Experience with any observability tool such as Grafana, Datadog, Azure.
Capable of engaging with clients at all levels, including senior stakeholders.
Confident in working with vendor platform support teams to resolve issues
Comfortable working in a fast paced environment
Flexible to work various hours as needed, including 12-hour shifts on weekends
Ability to work on statutory holidays as this will be required for the role
Happy to work within a defined process and constantly looking for ways to improve procedures
Update Knowledge Bases with discovered solutions not previously documented
Comfortable working with multiple clients at the same time
Provides guidance to client personnel to empower the users to help themselves
Can lead a conversation and talk clients through configuration of the platform
Consultative, good listener, insightful analyst when working with clients

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