Customer Support Representative - EMEA at WeTravel

📋 Description

• On the front lines helping travel organizers use our platform
• Resolve customer issues and answer product questions
• Improve the help center and collaborate across teams
• Work with engineering, product and sales to enhance the customer journey
• Remote-first role with high autonomy, impact, and visibility

🎯 Requirements

• 4+ years in customer support, ideally SaaS/tech
• Advanced English (C1+) and fluent Spanish (written and verbal)
• Proficient with Intercom, Zendesk, inbox workflows, tags, macros
• Empathetic, patient, and passionate about helping others
• Collaborate with engineers to investigate bugs and improve the product
• Clear, concise comms under pressure; proactive, autonomous; weekend availability

🎁 Benefits

• Full-time Fixed Term Contract as International Contractor
• Generous Time to Recharge — unlimited PTO
• Amsterdam Program: visit HQ 2-4 weeks yearly
• Remotely for max 4 weeks per calendar year
• Extensive paid family leave; three paid volunteer days per year
• 2-week cross-functional onboarding; WFH equipment coverage