Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
Be the Business Continuity Specialist guiding dLocal’s operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners.
Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones.
Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur.
Establish clear continuity metrics and routines that protect the merchant experience and support scale.What will I be doing?
Payments Technical OperationsManage day-to-day payment operations and ensure transactions flow correctlyMonitor card payment processing, settlements, and processor integrationsTroubleshoot technical and operational issues across the payment lifecycle (authorization → capture → settlement → reconciliation)Act as the technical liaison for partners and local processorsAPI & Integration SupportSupport and maintain payment integrations and APIsInvestigate and resolve integration failures, timeouts, and latency issuesWork with internal teams to implement fixes, improvements, and enhancementsTechnical Issue ManagementDiagnose issues related to ISO payment codes, error handling, and response codesMonitor latency, response times, and system performanceCoordinate incident management with internal IT, engineering, and external partnersEnsure operational issues are resolved within SLAsCollaboration & CommunicationTranslate technical issues into understandable impacts for non-technical stakeholdersCommunicate with partners about root causes and resolutionsSupport product and operations teams with technical insights and best practicesWhat skills do I need?
Payment Operations KnowledgeExperience in payment card operations or fintech technical operationsUnderstanding of payment processing concepts: authorization, capture, refunds, chargebacksKnowledge of ISO payment codes (e.g., transaction authorization and response codes)
API & Integration SkillsHands-on experience with payment APIsAbility to read API documentation, technical specs, and JSON/XML payloadsTroubleshooting API requests, responses, payloads, and logs
Technical TroubleshootingStrong skills to identify and solve payment issues across the full payment lifecycleUnderstanding of latency, timeouts, retries, and system performance
Partner / Processor KnowledgeExperience working with local processors, acquirers, gateways, or PSPsAbility to act as a technical point of contact for partners
Technical KnowledgeAPI protocols: REST, WebhooksLogs, monitoring tools, and incident tracking systemsUnderstanding of settlement flows and reconciliation processes (optional but valuable)
Nice-to-HaveBackground in Technical Support, Engineering, or Payments Product SupportExperience in high-volume or real-time payment environmentsExposure to cloud environments or monitoring tools (e.g., Datadog, Kibana, Grafana)What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
