Chief Operating Officer - Europe at ClearBank

📋 Description

• Ensure sound running of admin, operations, outsourcing, customer service, and tech.
• Oversee technology, IT operations, information security, onboarding, and continuity.
• Lead a high-performance team; embed risk culture and drive collaboration.
• Oversee operational performance framework; monitor KPIs and outsourced activity.
• Ensure services are delivered efficiently, cost-effective and compliant with standards.
• Set strategic direction for growth, scalability, and operational resilience.

🎯 Requirements

• Able to work with ambiguity, solve problems, and manage conflicting priorities.
• Manage a complex set of stakeholders; engage with Management Board.
• Risk and compliance: develop a resilient governance framework for innovation.
• Detail-oriented, multi-tasker; strong written/verbal communication; presenter.
• Fully proficient in English.
• Seasoned ops/tech pro with commercial acumen; payments exp advantageous.

🎁 Benefits

• Equal opportunities in recruitment and career development.
• Enhanced family leave policies.
• Partnership with Code First Girls.
• Increased awareness of neurodiversity in the workplace.
• Reasonable adjustments for candidates during recruitment.