Customer Success Director - GERMAN speaking - (m-w-d) at Brandwatch

📋 Description

• Own the overall relationship and retention of strategic customers.
• Work with clients to adopt Cision/Brandwatch tech and meet objectives.
• Build relationships with key stakeholders, champions and sponsors.
• Document client feedback and product requests, advocate internally.
• Partner with clients to set strategic plans, goals and KPIs.
• Conduct regular account analysis to identify health risks and growth.

🎯 Requirements

• Senior CS Manager/Director or equivalent experience.
• Track record in CS: satisfaction, adoption, retention.
• Build exec-level relationships strategically.
• Develop and execute strategic account plans.
• Experience with global enterprise clients across regions.
• Drive value from a SaaS product suite.

🎁 Benefits

• Capital-forming benefits and pension scheme.
• Flexible working hours and hybrid options.
• Commuter card subsidy.
• Subsidy for EGYM Wellpass.
• Modern office in Gateway Gardens, Frankfurt.
• Professional development opportunities within a global company.