Customer Success Manager, Growth at Juniper Square

📋 Description

• Manage 220+ client accounts post-onboarding
• Develop strategies to increase customer value and retention
• Build trust-based relationships to drive product adoption
• Monitor health/usage trends to identify risks and growth
• Support renewals and mid-contract escalations; drive expansions
• Voice of the customer; influence product and process improvements

🎯 Requirements

• 3 years professional experience; at least 2 in CS or account mgmt; SaaS preferred
• Strong written and verbal communication; convey complex info clearly
• Experience handling high volume of customers; time management & prioritization
• Analyze customer data and performance metrics to derive insights
• Experience using data/tech to drive customer enablement; Salesforce, Outreach, Looker
• Bachelor's degree or equivalent years of professional experience

🎁 Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Retirement saving plans