Customer Support Representatives/Streaming Services - Remote at Sutherland

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry.

Requirements

• Experience working in a customer service or contact center environment
• Experience with streaming to include basic troubleshooting skills
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications

Benefits

• Pay incentives
• Medical, dental and vision benefits
• Vacation benefits
• EAP & Health and Wellness programs
• Promote from within opportunities