Account Director at Superside

Job Description

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer relationship (from pre-sale scoping through delivery, renewal, and expansion) ensuring our customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery excellence. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention and expansion across complex, multi-workstream accounts.

You’ll be accountable for retention, expansion (GRR & NDR), delivery quality, operational scalability, and the long-term health of your accounts, including driving meaningful AI-led transformation.

What you’ll do

Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.

Develop and execute account growth strategies, identifying upgrade and expansion opportunities.

Lead renewals and commercial negotiations in partnership with leadership.

Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.

Translate customer business objectives into clear, scalable creative programs.

Partner with Project Managers and Producers to ensure seamless delivery across workstreams.

Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.

Monitor account health, burn rates, and pacing to ensure strong performance and profitability.

Develop ROI-driven business cases that demonstrate the value of Superside’s model.

Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.

Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.

Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

What you'll need to succeed

The Experience: 5-10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment. proven track record of managing and growing high-dollar global accounts. Direct experience with enterprise software, D2C and B2B clients is highly preferred.

Previous roles; 3–5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent)

Commercial: Strong commercial acumen with ownership of revenue and retention targets

Leadership: You possess leadership skills that inspire others to want to work for you. You are comfortable managing direct reports and fostering an environment where a diversity of perspectives can thrive.

Operations: You are operationally minded and excel at designing systems that can withstand the pressure of accelerating delivery timelines without sacrificing quality.

Why Join us?

Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

Remote-first. Customer-led.

Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.

Global team, local impact.

Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.

High performance, low ego.

Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.

Impact meets opportunity.

We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.

Grow fast. Lead well.

You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension

of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.

Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

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