Customer Success Manager - Clinical Operations at Veeva

📋 Description

• Support 4-6 large global customers post-implementation with Veeva apps
• Act as trusted advisor; own relationships with customer app owners
• Liaise with strategy, sales, product and services to address needs
• Lead meetings with customers to demonstrate success and value
• Provide strategic guidance to optimize Veeva apps and create a roadmap
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration

🎯 Requirements

• 7+ years in Clinical Operations within life sciences
• Experience with large pharma companies or CROs
• Customer-facing consulting experience
• Experience managing relationships with key decision makers
• Ability to travel up to 25%
• Legally authorized to work in Europe; visa sponsorship not anticipated

🎁 Benefits

• Medical Insurance
• Flexible PTO and company-paid holidays
• Retirement Programs
• 1% charitable giving program and fitness reimbursement